Quality Commitment

Every product is prepared in small batches using heritage Andhra recipes and careful packaging. If you receive a damaged, leaking, or incorrect item, contact us promptly.

Order Cancellation

You may cancel an order free of charge at any time before it is dispatched. Contact customer support with your order number, or use the cancel option on your order details page.

Once an order has been dispatched it cannot be cancelled. In that case, please refuse delivery or raise a refund request under the sections below.

Orders cancelled before dispatch are refunded in full to the original payment method within 5-7 business days of cancellation.

Eligible Refund Cases

Refunds or replacements may be considered for damaged goods in transit, incorrect products shipped, or quality issues reported within 48 hours of delivery.

Opened food products may not be eligible for return unless there is a verified quality or safety concern.

How to Request a Refund

Contact customer support with your order number, product details, and clear photos where applicable. Verified cases are reviewed according to payment method and fulfilment status.

Approved refunds are processed to the original payment method within 5-7 business days of approval. Cash-on-delivery refunds may be issued through bank transfer or store credit as applicable.

Non-Eligible Cases

Change-of-mind returns after dispatch, products stored improperly after opening, or issues reported more than 48 hours after delivery may not qualify for refund.

Shipping delays caused by courier disruptions, incorrect addresses, or failed delivery attempts may be handled under our shipping policy.